GTC

Basic Provisions
1. The
  4U Hospitality GmbH
  Bandgasse 29/5
  1070 Vienna
  Austra
  
  FN 614865p
  Commercial Court Vienna
  VAT ID: ATU 79966039
  E-Mail: info@4u-hospitality.com
  Phone: +436706568384
  ("4U Hospitality")
  
  operates an online platform under the domain www.4u-hospitality.com and all associated subdomains (the "Platform"),"), where employees of the gastronomy and hospitality industry can register as members and reserve or redeem offers provided exclusively on the Platform by the partner businesses of 4U Hospitality (the "Hosts") (the "Offers").
2. 4U Hospitality provides all services to consumers exclusively based on these General Terms and Conditions (the "GTC") in the version valid at the time of the contract conclusion. The GTC can be accessed at any time in their current version under /en/terms-and-conditions.
3. All contracts concluded by 4U Hospitality are conducted in German.
Subject of these GTC
1. The subject of these GTC are the legal, organizational, commercial, and technical conditions for the provision, operation, and use of the Platform, the registration as a member on the Platform (the "Member" or the "Members"), the mutual rights and obligations between 4U Hospitality and the members, as well as the framework for reserving or redeeming offers provided by the Hosts on the Platform by the Members.
2. 4U Hospitality solely provides the technical and organizational framework for the provision of offers by the Hosts and the reserving or redeeming of the offers by the Members. Contracts for the offers provided by the Hosts on the Platform are formed directly and exclusively between the Members and the Hosts; 4U Hospitality is not a contracting party.
3. Within the agreed framework, 4U Hospitality has the freedom to determine the form of contract services unless otherwise agreed in writing. Additionally, 4U Hospitality is entitled to modify agreed contractual services to a reasonable extent for the members, particularly in the context of updates.
General Information on the Use and Availability of the Platform
1. Currently, the Platform is offered as a web application.
2. The offers provided by the Hosts on the Platform can only be reserved or redeemed by individuals who have previously registered as Members on the Platform (the "Registration"). Upon registration, a membership agreement with 4U Hospitality is established (the "Membership Agreement" or the "Membership").
3. Membership is only available to individuals who can prove that they are employed in the gastronomy and/or hospitality industry (the " Industry Affiliation "). Industry Affiliation is determined by whether there is an active employment relationship with a gastronomy and/or hospitality business (the " Hospitality Employees "). Gastronomy and/or hospitality businesses, as defined in these GTC, are businesses that provide gastronomy and/or hospitality services. The assessment of whether a business qualifies as a gastronomy and/or hospitality business within the meaning of these GTC is at the sole discretion of 4U Hospitality. Part-time work, maternity leave, parental leave, educational leave, and military service are also considered active employment relationships within the meaning of these GTC.
4. The use of the Platform is subject to a fee. Therefore, membership is only possible upon payment of a membership fee (the "Membership Fee"). During registration, two different membership plans can be selected (the "Membership Plans"): a monthly membership (the "Monthly 4U Membership") and an annual membership (the "Annual 4U Membership") (the "Registration without Access Code," see Point 4). For hospitality employees who have received an access code for registration on the Platform (an "Access Code"), the obligation to pay a membership fee is waived (the "Registration with Access Code," see Point 5).
5. 4U Hospitality provides the Platform with an availability of 97% on a monthly average. Excluded from this are times used for the maintenance of the Platform's servers and any downtime that 4U Hospitality is not responsible for.
6. Necessary hardware and corresponding operating systems for using the Platform are not provided by 4U Hospitality. Internet access is mandatory for using the Platform. Furthermore, use requires registration in accordance with Point 4 or 5.
Registration without Access Code
1. During registration without an access code, hospitality employees first provide a valid email address and set a personal password.
2. In the next step, the personal details of the hospitality employees are requested (first and last name, date of birth, employer, industry affiliation).
3. Afterward, hospitality employees must prove their industry affiliation (see Point 3.3). The proof of industry affiliation is provided by uploading the fully completed form, signed by their employer, which is made available on the platform (the "Industry Proof"). The Industry Proof can be signed by any supervisor of the hospitality employees (e.g., Head of Department, HR manager, etc.).
4. Once the provided email address is confirmed via the verification link sent by email, hospitality employees can choose between the monthly 4U Membership and the annual 4U Membership, with the respective membership fees displayed on the platform (see Point 10).
5. Afterward, hospitality employees are prompted to select the payment method and enter their payment details. By ticking the checkbox, the hospitality employees accept the GTC of 4U Hospitality and make a binding offer to conclude the membership contract by clicking the "Subscribe with Payment Obligation" button (the "Contract Offer").
6. The membership contract is concluded when 4U Hospitality verifies the registration within 24 hours (the "Verification Period") and thus accepts the Contract Offer (the "Verification"). During the verification, it is particularly checked whether the conditions according to Point 3.3 in conjunction with Point 4.3 are met. 4U Hospitality reserves the right to reject registrations without providing reasons and to deny verification. In this case, no membership contract is formed.
7. Hospitality employees have access to their personal member account on the platform (the "Member Account") during the verification period. During this time, they can already reserve timeslot offers on the platform (see Point 11.6); however, they cannot yet redeem Walk-In offers (see Point 11.7). If the registration is rejected by 4U Hospitality and verification is denied, any reserved timeslot offers expire without replacement.
8. Before submitting their contractual declarations, members have the opportunity to review and correct any errors.
9. 4U Hospitality is not obligated to store or make the members' contractual declarations accessible. Therefore, members are encouraged to save and/or print out all contractual declarations themselves.
Registration with Access Code
1. During registration with an access code, hospitality employees first provide a valid email address and confirm by ticking a checkbox that they have received an access code. They then enter the access code in the designated field and set a personal password.
2. In the next step, the personal details of the hospitality employees are requested (first and last name, date of birth, employer, industry affiliation).
3. The membership contract with 4U Hospitality is concluded when the hospitality employees accept the GTC of 4U Hospitality by ticking the checkbox and clicking the "Register Now" button. The registration is then successfully completed.
4. Members receive access to their member account via a confirmation link sent by email after successful registration.
5. Before submitting their contractual declarations, members have the opportunity to review and correct any errors.
6. 4U Hospitality is not obligated to store or make the members' contractual declarations accessible. Therefore, members are encouraged to save and/or print out all contractual declarations themselves.
Right of Withdrawal
1. Each member has the right to withdraw from the membership contract within 14 days without providing any reason.
2. The withdrawal period is 14 days from the day the contract is concluded (see Points 4.6 and 5.3).
3. To exercise the right of withdrawal, the member must inform 4U Hospitality by means of a clear statement (e.g., via email to info@4u-hospitality.com or by post) of their decision to withdraw from the contract. The member may use the withdrawal form template provided below (see Point 7), though this is not mandatory.
4. To meet the withdrawal deadline, it is sufficient for the member to send the notification of exercising the right of withdrawal before the withdrawal period expires.
5. If the member withdraws from the contract, 4U Hospitality will refund all payments received from the member without delay and no later than 14 days from the day the notification of contract withdrawal was received by 4U Hospitality. For this refund, 4U Hospitality will use the same payment method that the member used for the original transaction, unless expressly agreed otherwise with the member; in no case will the member be charged fees for this refund.
6. With the withdrawal of the contract, the member's right to use the platform also expires, and the member account will be deleted by 4U Hospitality. After withdrawal, the member is free to re-register and conclude a new contract.
Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

To 4U Hospitality GmbH, Bandgasse 29/5, 1070 Vienna, Email info@4u-hospitality.com:
- I hereby withdraw from the contract I concluded for the provision of the following service:
- Ordered on:
- Name of consumer:
- Address of consumer:
- Signature of consumer (only if notifying on paper):
- Date:
Fair Use, General Obligations of Members, and Code of Conduct
1. The member account is personal and non-transferable..
2. Each person may only conclude one membership contract and register only one member account. It is prohibited to use more than one member account at the same time.
3. Membership is exclusively available to individuals who can prove that they work in the hospitality and/or gastronomy industry (see Point 3.3). Industry affiliation must exist for the entire duration of the contract. Members are obliged to promptly inform 4U Hospitality if their industry affiliation ends.
4. Members are required to keep their account login information confidential and must not share it with third parties. Any misuse or unauthorized use by third parties must be reported to 4U Hospitality immediately. Until this notice is received, members are held accountable for any access or actions taken using their account.
5. Members commit to providing truthful and complete information during registration and to keeping this information up to date throughout the contract period (see Point 9).
6. Members agree to use the platform in a manner and for purposes that do not violate these GTC or applicable law and do not infringe upon the rights of third parties. The platform is for personal, non-commercial use only.
7. Members are particularly prohibited from:
  1. Using web crawlers or other automated means to access the platform;
  2. Taking actions that place unreasonable or disproportionate strain on 4U Hospitality’s technical infrastructure;
  3. Using devices, software, or routines that impair the functionality of the platform;
  4. Implementing processes to monitor and/or copy content on the platform;
    or
    or Storing, publishing, or transmitting content that they are not authorized to share.
8. Furthermore, members agree to strictly comply with 4U Hospitality’s Code of Conduct (the "CoC"), which is attached to these GTC as Annex 1 and forms an integral part of these GTC. Die Mitglieder verpflichten sich darüber hinaus zur strengen Einhaltung des Code of
9. In the event of violations of this Point 8, especially breaches of the CoC, 4U Hospitality reserves the right — in addition to the right of extraordinary termination as per Point 9.5 — to restrict or suspend the membership and/or platform usage by the respective member.
Contract Duration and Termination
1. Contract Duration for Registration with Access Code
  1. For registration with an access code, the duration of the membership contract (the "Contract Duration") is determined by the validity period of the access code (the "Validity Period"). The Validity Period may vary, but typically lasts between six (6) months and one (1) year. The Contract Duration corresponds to the remaining Validity Period of the access code at the time of registration.
  2. Members can view the Validity Period and thus the (remaining) Contract Duration at any time through their member account in the "My Membership" section.
2. Contract Duration for Registration without Access Code
  1. For registration without an access code, the contract duration is based on the membership plan selected by the members. In the case of the monthly 4U Membership, the contract duration is one (1) month from the conclusion of the contract; for the annual 4U Membership, the contract duration is one (1) year from the contract conclusion (see Point 4.6).
  2. Members can view the (remaining) Contract Duration at any time via their member account in the "My Membership" section.
  3. The membership contract automatically renews for an additional month (monthly 4U Membership) or an additional year (annual 4U Membership) (the "Contract Renewal"), unless the members or 4U Hospitality object to the renewal no later than the last day of the contract period. Members can object to the renewal directly on the platform through the "My Membership" section. 4U Hospitality commits to reminding members in due time before the start of the objection period about their right to withdraw, to avoid the automatic renewal of the membership contract.
  4. Members have the option to switch their membership plan during the contract period through the "My Membership" section (the "Switch"). It is expressly stated that a Switch does not grant an (ordinary) termination right, and members are not entitled to a refund of any fees already paid (see Point 10). Additionally, switching may incur extra costs (particularly processing fees from payment service providers), which members must bear. Switching from the annual 4U Membership to the monthly 4U Membership will result in the portion of the annual membership fee already paid, prorated for the remaining contract period (minus any additional costs incurred by the switch), being credited as a balance to the member's account; no cash payment will be made for this balance. The balance will expire within three years after the switch. When switching from the monthly 4U Membership to the annual 4U Membership, the prorated portion of the monthly membership fee already paid (minus any additional costs incurred by the switch) will be credited toward the annual membership fee.
3. Without a valid membership contract, offers cannot be reserved or redeemed through the platform. However, members may renew their membership through their member account (the "Membership Renewal"). The Membership Renewal is made by concluding a new membership contract based on the current GTC of 4U Hospitality. If no renewal occurs within three (3) years after the expiration of the (last) contract period, the member account will be deleted by 4U Hospitality.
4. Ordinary termination of the membership contract during the contract period by either party is not permitted. The right of both parties to terminate the membership contract with immediate effect for a significant reason ("Extraordinary Termination") remains unaffected (see Point 9.5).
5. Both parties have the right to terminate the membership contract with immediate effect for a significant reason ("Extraordinary Termination"). A significant reason for 4U Hospitality to issue an Extraordinary Termination exists particularly if:
  1. The member violates the CoC;
  2. The member breaches other essential contractual obligations, particularly under Points 8 and 10;
  3. 4U Hospitality becomes aware of circumstances indicating that the member provided false information about their industry affiliation (see Point 3.3 in conjunction with Point 4.3 and Point 8.3);
  4. The member received the access code used for registration from someone unauthorized to provide it to the member;
  5. 4U Hospitality is no longer able to reasonably or economically operate the platform, e.g., due to insufficient offers from the hosts on the platform;
  6. The member infringes upon the rights of 4U Hospitality or the hosts as per Point 14.
Fees and Payment Terms
1. Fees and Payment Terms for Registration without Access Code
  1. In the case of registration without an access code (see Section 4), members are required to pay a membership fee.
  2. The amount of the membership fee depends on the selected membership plan (monthly 4U Membership or yearly 4U Membership) and is displayed during the registration process on the platform. The membership fee displayed during registration is considered contractually agreed.
  3. Members can choose between various payment methods (the "Payment Methods"). The payment methods actually available at the time of registration may vary. Members will be informed of the specific payment methods offered during the registration process.
  4. The membership fee must be paid in advance for the upcoming billing period. For the monthly 4U Membership, the billing period is one (1) month; for the yearly 4U Membership, it is one (1) year.
  5. For the monthly 4U Membership, the membership fee (the "Monthly Membership Fee") is billed on a monthly basis. The first billing takes place in advance at the time of registration. Subsequently, 4U Hospitality will bill the Monthly Membership Fee in advance at the beginning of each next billing period until the end of the contract term.
  6. For the yearly 4U Membership, the membership fee (the "Yearly Membership Fee") is billed on a yearly basis. The first billing takes place in advance at the time of registration. Subsequently, 4U Hospitality will bill the Yearly Membership Fee in advance at the beginning of each next billing period until the end of the contract term.
  7. Members are responsible for keeping their payment information up to date. If 4U Hospitality is unable to collect the due membership fee, the membership will be immediately suspended and will only be reactivated once 4U Hospitality receives the outstanding payment.
2. Fees and Payment Terms for Registration with Access Code
  1. When registering with an access code (see Section 5), the obligation to pay a membership fee is waived.
  2. Members expressly acknowledge and agree that in the event of early termination or other cancellation of the membership contract, they have no claim to (refund) any payment made by third parties to 4U Hospitality for the purchase of the access code.
3. The prices displayed on the platform, particularly the membership fees, include VAT.
4. 4U Hospitality explicitly reserves the right to change prices, particularly the membership fees. Price changes do not affect ongoing membership contracts.
Reserving and Redeeming Offers
1. The hosts provide exclusive offers on the platform that can only be reserved or redeemed by members. To reserve or redeem offers, the membership must be active, and the member must be logged into their membership account.
2. Hosts can offer two types of offers on the platform: Timeslot Offers (the "Timeslot Offer" or the "Timeslot Offers", see Section 11.6) and Walk-In Offers (the "Walk-In Offer" or the "Walk-In Offers", see Section 11.7).
3. The decision on whether, how many, and which offers are made available on the platform is solely at the discretion of the hosts. Members have no entitlement, either towards 4U Hospitality or the hosts, to a specific number or type of offer being made available on the platform.
4. All offers currently made available by the hosts are displayed on the platform. All offers are subject to availability. For all offers, a maximum stay of two (2) hours with the hosts is allowed.
5. By clicking on an offer, the member receives detailed information about the respective offer, particularly regarding the hosts, the type, scope, and conditions of the offer, its availability, the maximum allowable number of persons, and the dress code. It is explicitly stated that members may only redeem the offers available on the platform for themselves, but may be accompanied by non-members (up to the maximum allowed number of persons).
6. Reserving Timeslot Offers
  1. Timeslot offers must be reserved at least 24 hours in advance via the platform.
  2. Via "Reserve Offer," members select the date, time, and number of people. By clicking the "Reserve Now" button, members submit their binding reservation request to the hosts (the "Reservation Request").
  3. Members will initially only receive information via the platform that their reservation request has been forwarded to the hosts. The reservation with the hosts (the " Reservation") is only concluded once the hosts confirm the reservation request (the "Reservation Confirmation"). Members will be informed of the reservation confirmation via email and through the platform.
  4. The reservation confirmation by the hosts must be made within 24 hours (the " Confirmation Period"). If members do not receive a reservation confirmation within the confirmation period, the reservation request is deemed not accepted and is automatically removed from the member's booking overview on the platform.
  5. The decision on whether to accept reservation requests is solely at the discretion of the hosts. Hosts may reject reservation requests without providing reasons. Members have no entitlement to have their reservation requests accepted by the hosts.
  6. Members must arrive punctually at the reserved timeslot (the "Timeslot") and notify the hosts of their reservation at the earliest opportunity. Before members can use the services of the hosts, they must click on "Redeem Offer" under "My Bookings" for the relevant reservation on the platform and provide proof to the hosts (e.g., by showing their phone display).
  7. Reservations that cannot be kept by the members should be canceled as early as possible, but no later than six (6) hours before the start of the reserved timeslot (the " Cancellation"). Cancellation must be done through the "My Bookings" section on the platform. For cancellations less than six (6) hours before the reserved timeslot, members must contact the hosts directly. Hosts are not obligated to accept cancellations made less than six (6) hours before the reserved timeslot.
7. Redeeming Walk-In Offers
  1. Walk-In offers do not need to be reserved in advance via the platform. They can be redeemed directly on-site with the hosts during the times displayed on the platform (the "Walk-In Times").
  2. To redeem the Walk-In offer, members must arrive at the hosts during the Walk-In Times and inform the hosts of their membership and their desire to redeem the Walk-In offer at the earliest opportunity.
  3. The hosts will then inform the members if the Walk-In offer is available at that specific time, allowing them to redeem it. The decision on whether and when Walk-In offers can be redeemed by members is solely at the discretion of the hosts. Hosts may reject requests related to Walk-In offers without providing reasons. By merely visiting the hosts during Walk-In times, members have no entitlement to actually redeem the Walk-In offer.
  4. If the hosts inform the members that the Walk-In offer is available at that specific time, members must redeem the Walk-In offer on the platform. The redemption is done by opening the respective Walk-In offer on the platform and clicking "Redeem Now." Members must provide proof to the hosts that they have redeemed the Walk-In offer (e.g., by showing their phone display) before they can use the hosts' services.
8. Members expressly understand and acknowledge that all contracts regarding the offers made available by the hosts on the platform are directly and exclusively concluded between the members and the hosts; in particular, reservations are made solely and exclusively between the members and the hosts. 4U Hospitality is not a party to the contracts concluded between the members and the hosts. Therefore, 4U Hospitality has no obligation to perform any services in connection with the offers reserved or redeemed via the platform.
9. The offers on the platform are provided exclusively by the hosts. 4U Hospitality has no influence on the content and/or design of the offers. The offers are also not reviewed by 4U Hospitality.
Responsibility and Liability
1. All services provided by 4U Hospitality are purely of a service nature. Therefore, 4U Hospitality does not owe any specific result in connection with the use of the platform by the members. 4U Hospitality assumes no liability for the factual accuracy, timeliness, or completeness of the platform’s content and/or any consequential damages. Members are solely responsible for critically examining and assessing the content of the platform on their own responsibility.
2. With the platform, 4U Hospitality merely provides the technical and organizational framework for the provision of offers by the hosts and the reservation or redemption of the offers made available by the hosts to members. Contracts for the offers made available by the hosts on the platform are concluded directly and exclusively between the members and the hosts. Therefore, 4U Hospitality assumes no liability in connection with the contracts concluded between the members and the hosts.
3. The offers on the platform are provided and designed exclusively by the hosts. 4U Hospitality assumes no liability for their content and/or design.
4. 4U Hospitality assumes no liability for damages incurred by a member due to the behavior of the hosts. In particular, the hosts are not vicarious agents of 4U Hospitality.
5. 4U Hospitality is liable for intent and gross negligence according to the legal provisions. In the case of personal injury, 4U Hospitality is also liable for slight negligence.
Warranty
1. Members have a right to warranty according to the legal provisions, especially the Consumer Warranty Act (BGBl I 2021/175 as amended). There are no warranty rights beyond the mandatory statutory provisions.
2. According to the current state of technology, no process can guarantee that software will be completely error-free. Therefore, 4U Hospitality cannot guarantee that the platform or the underlying software will be entirely error-free.
3. It is acknowledged that downtimes due to maintenance, software updates, third-party technical issues, or force majeure cannot be excluded, and resulting availability issues of the platform do not constitute a defect, provided that 4U Hospitality addresses these as far as possible, reasonable, and within a reasonable timeframe.
4. 4U Hospitality is not involved in contracts or agreements of any kind concluded between the members and the hosts in the course of using the platform. Therefore, 4U Hospitality has no warranty obligations for defects related to such contracts or agreements.
5. The decision on whether and how many offers are provided on the platform rests solely with the hosts. Members have no right to a certain number or type of offers being made available on the platform. Therefore, 4U Hospitality does not provide any guarantee that the hosts will provide a certain number or type of offers on the platform.
Intellectual Property
1. By acquiring membership, members obtain a non-exclusive, time-limited right (restricted to the contract term) to use the platform for the purposes outlined in these Terms and Conditions.
2. The platform, its contents, underlying software, and other content provided by 4U Hospitality are protected by copyright and may not be used, edited, or altered beyond the usage rights granted in these Terms and Conditions without prior written consent from 4U Hospitality. Members agree not to decompile, reverse engineer, attempt to obtain the source code of the software, modify the platform, or create derivative works from the platform.
3. All trademarks, logos, images, etc., of the hosts displayed on the platform are the intellectual property of the hosts. Members are prohibited from using, copying, reproducing, republishing, uploading, posting, transmitting, distributing, or altering this intellectual property in any way without the prior express written consent of the hosts or 4U Hospitality.
Notifications and Declarations
1. All notifications and declarations in connection with these Terms and Conditions must be made in writing and via email unless otherwise agreed elsewhere in these Terms.
2. All notifications and declarations to 4U Hospitality must be sent to info@4u-hospitality.com.
3. 4U Hospitality is authorized to send all notifications and declarations to the member to the last email address provided by the member through the platform.
Choice of Law, Jurisdiction, Place of Performance
1. For all disputes between 4U Hospitality and the members arising from or in connection with these Terms and Conditions, Austrian law applies exclusively, excluding the UN Sales Law and the referral norms of private international law. This does not apply if the member would be deprived of the protection afforded by the mandatory provisions of the law of the state in which the member has their habitual residence.
2. For all lawsuits brought by members against 4U Hospitality due to disputes arising from or in connection with these Terms and Conditions, the parties agree to the jurisdiction of the competent court in Vienna, Innere Stadt. The member's right to file a lawsuit at any other statutory place of jurisdiction remains unaffected.
3. For all lawsuits brought by 4U Hospitality against a member due to disputes arising from or in connection with these Terms and Conditions, the competent court in whose district the member has their residence, habitual place of residence, or place of employment will have jurisdiction. For members who do not have a residence in Austria at the time of contract conclusion, the statutory places of jurisdiction apply.
4. Unless otherwise agreed in writing, the place of performance for contractual services is the business address of 4U Hospitality.
Information on (Online) Dispute Resolution
1. The European Commission has established an internet platform for online dispute resolution (the "ODR Platform"). The ODR Platform serves as a point of contact for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts or online service contracts. The ODR Platform can be accessed at the following link: https://ec.europa.eu/consumers/odr.
2. 4U Hospitality is neither willing nor obliged to participate in dispute resolution procedures before a mediation body.
3. Any complaints can also be directly addressed to 4U Hospitality at the following email address: info@4u-hospitality.com
Final Provisions
1. Amendments, supplements, and side agreements to these General Terms and Conditions require written form to be effective. This also applies to the agreement to waive this form requirement. In the event of contradictions between these General Terms and Conditions and deviating written agreements between the parties, the provisions of the deviating agreements shall prevail.
2. Should any individual provisions of these General Terms and Conditions be or become invalid, this will not affect the remaining content of the General Terms and Conditions. The invalid provision shall be replaced by a valid provision that legally holds and comes closest to the economic intent of the parties.
3. In the absence of a different regulation in these General Terms and Conditions, the provisions and rights from these General Terms and Conditions may not be transferred or assigned to third parties without the written consent of the other party. Exceptions include the assignment of claims by the member for enforcement to an association named in § 29 of the Consumer Protection Act.
4. For the purposes of these General Terms and Conditions, a "third party" refers to any natural or legal person who is legally distinct from the parties, even if there may be legal and/or economic relations with such a person.

Appendix ./1

CODE OF CONDUCT

(As of: February 28, 2024)

4U Hospitality aims to contribute to the strengthening of the entire gastronomy and hospitality industry through the digital 4U Hospitality Platform (www.4u-hospitality.com) and to offer a unique, exclusive benefits program for the industry by the industry. Employees of the gastronomy and hospitality sector can register as members on the 4U Hospitality Platform and enjoy benefits exclusively offered by the 4U Hospitality partner establishments, known as hosts. 4U Hospitality promises inspiration, education, networking, and the most exclusive benefits in gastronomy and hospitality for its members. At the same time, the 4U Hospitality Platform is a pioneering marketing and communication tool that helps enhance the image of the industry for a more successful future for all involved. The concept of 4U Hospitality is based on mutual trust and respect within the gastronomy and hospitality industry. Hosts offer unique, exclusive benefits on the 4U Hospitality Platform because they know and rely on the fact that industry employees appreciate hospitality and top-quality gastronomic experiences like no one else. Without this appreciation and a high level of responsibility from the members, 4U Hospitality would not be conceivable. Therefore, members of the 4U Hospitality Platform are committed to adhering to a strict Code of Conduct in their dealings with hosts:

Membership: By the Industry for the Industry
Membership at 4U Hospitality is exclusively available to employees of the gastronomy and hospitality industry. Other individuals cannot use the 4U Hospitality Platform.
Offer Conditions
1. Read the offers provided by the hosts on the 4U Hospitality Platform carefully before reserving or redeeming them, and respect the hosts' instructions, particularly those regarding permissible (maximum) number of people and dress code.
2. All offers are limited to a maximum stay of two hours, which must not be exceeded.
Communication
Inform the hosts at the earliest opportunity that you are there to redeem an offer provided through the 4U Hospitality Platform. Only then will you be able to enjoy the exclusive, unique benefits.
House Rules of the Hosts
1. 4.1 The house rules of the hosts must always be observed. Be respectful to the hosts, their staff, and other guests when visiting our partner establishments.
2. In case of violations of the house rules or other inappropriate behavior, 4U Hospitality will be promptly informed by the hosts and reserves the right to take action.
Cancellations and No-Shows
1. The 4U Hospitality Platform has strict cancellation rules to prevent hosts' capacities from being blocked by reservations that ultimately are not honored.
2. Reservations that cannot be attended should be canceled as early as possible, but no later than six (6) hours before the reserved time slot, through the 4U Hospitality Platform.
3. For cancellations less than six (6) hours before the reserved time slot, you must contact the hosts directly; cancellations through the 4U Hospitality Platform are no longer possible at this time. Please note that hosts are not obligated to accept cancellations less than six (6) hours before the reserved time slot.
4. 5.4 No-shows—i.e., not honoring reservations without prior timely cancellation—are strictly prohibited and will not be tolerated. Please be aware that even a single no-show may lead to the premature termination of your membership by 4U Hospitality.
Double Bookings
1. Double bookings cannot be made through the 4U Hospitality Platform. This means that reservations for identical or overlapping time slots are not possible. This is to prevent hosts' capacities from being blocked by reservations that ultimately are not honored.

4U Hospitality is committed to enforcing this Code of Conduct strictly with its members. Violations of the Code of Conduct cannot be tolerated and may result in temporary restrictions or suspension and even premature termination of the membership by 4U Hospitality.

Vienna on 28.2.2024

GTC

Basic Provisions

Subject of these GTC

General Information on the Use and Availability of the Platform

Registration without Access Code

Registration with Access Code

Right of Withdrawal

Sample Withdrawal Form

Fair Use, General Obligations of Members, and Code of Conduct

Contract Duration and Termination

Fees and Payment Terms

Reserving and Redeeming Offers

Responsibility and Liability

Warranty

Intellectual Property

Notifications and Declarations

Choice of Law, Jurisdiction, Place of Performance

Information on (Online) Dispute Resolution

Final Provisions

Appendix ./1

CODE OF CONDUCT

Membership: By the Industry for the Industry

Offer Conditions

Communication

House Rules of the Hosts

Cancellations and No-Shows

Double Bookings